Return & Refund Policy

Return & Refund Policy

At Manka Jewelry, we want every customer to be satisfied with their purchase. This policy explains our return, refund, and reporting process.

Last updated: February 2026

Quick Reference Summary

7-Day Return Window

Eligible items can be returned within 7 days of delivery.

48-Hour Damage Reporting

Damaged, defective, or incorrect items must be reported within 48 hours of delivery.

Original Payment Method

Approved refunds are processed back to the original payment method.

5–10 Business Days

Refunds are usually processed within 5–10 business days after approval.

Return Eligibility

We accept returns for eligible items within 7 days from the date of delivery.

To qualify for a return, the item must be:

  • Unused

  • Unworn

  • Undamaged

  • In original packaging

  • Returned with all included accessories, tags, boxes, or certificates where applicable

Items that show signs of use, damage, scratches, missing packaging, or customer misuse may not be eligible for return or refund.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

You must provide:

  • Order number

  • Clear photos of the item

  • Clear photos of the packaging

  • Description of the issue

Claims reported after 48 hours may not be eligible for replacement, exchange, or refund.

Resolution Process

1. Contact Us

Contact Manka Jewelry by WhatsApp or email with your order details and photos.

2. Verification

Our team will review the issue and verify the item condition.

3. Approval

If approved, we may offer one of the following:

  • Replacement

  • Exchange

  • Store credit

  • Refund

4. Refund Processing

Approved refunds are processed within 5–10 business days.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Used or worn items

  • Damaged-by-customer items

  • Items without original packaging

  • Customized or personalized items

  • Items damaged by water, perfume, chemicals, sweat, or misuse

  • Items reported after the return or damage reporting window

  • Final sale or promotional items, if clearly marked

Refunds & Fees

Original Payment Method

Approved refunds are processed back to the original payment method used at checkout.

Processing Time

Refunds are usually completed within 5–10 business days after approval. Bank or payment provider processing time may vary.

Return Shipping

Return shipping charges may apply unless the item received was damaged, defective, or incorrect.

Summary of Limits

  • Return Window: 7 days from delivery

  • Damage Reporting Window: 48 hours from delivery

  • Item Condition: unused, unworn, undamaged, original packaging required

  • Refund Timeline: 5–10 business days after approval

  • Proof Required: clear photos required for damaged, defective, or incorrect items

Need Assistance?

For return, refund, or exchange support, contact us:

Phone / WhatsApp: +971 55 450 8559
Email: mankajewels.ae@gmail.com